Illustrator keeps crashing and freezing

New Here ,
Apr 30, 2021 Apr 30, 2021

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In urgent need of an adobe support customer care team to figure out why my illustrator keeps crashing. My storage is fine, my memory is at 5gb used of 8gb. What is the problem? I need to use the program for my work - Thanks in advance

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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Can you supply more details around the issue? What set up are you on? Was it ok and now not? Have you updated? etc...?

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New Here ,
Apr 30, 2021 Apr 30, 2021

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Yes it just says I've run out of memory, when my memory on my computer says 5GB used of 8GB, and then crashes over and over again even when all I've done is like drawn a line. Do I have to buy more memory for my mac do you think?

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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What version of Illustrator are you using? How long has this issue been happening? Have you just updated or something?

 

Have you reset preferences..?

https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/setting-preferences.ug.html

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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8 GB of RAM is just not very much. It's at the low end of the recommended amount of RAM. WHen your file is complex, then Illustrator might not be able to handle it.

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Adobe Employee ,
May 01, 2021 May 01, 2021

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Hi there, 

 

Monika is right, recommended RAM for Illustrator and other 2021 applications is 16 GB. Please take a look at system requirements here ( https://helpx.adobe.com/in/illustrator/user-guide.html/in/illustrator/system-requirements.ug.html ).

 

You may try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t... ) and share your observations with us.

 

Regards,

Srishti

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