Illustrator keeps crashing every time I try to use image trace!

Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Help - I cant seem to find the adobe chat support. Illustrator keeps crashing when I try to use (a very simple) image trace. I've updated to 2021 but it is still happening ??

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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And please - where has the chat support gone??

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi there,

 

Sorry to hear about your experience. I'd recommend trying suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps to improve the performance of the app.

 

Regards,

Ashutosh

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