Illustrator keeps crashing every time I try to use image trace!

[Bettybhatchett]

Help - I cant seem to find the adobe chat support. Illustrator keeps crashing when I try to use (a very simple) image trace. I've updated to 2021 but it is still happening ??

[Bettybhatchett]

And please - where has the chat support gone??

[Peru Bob]

Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. I'd recommend trying suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps to improve the performance of the app.

Regards,

Ashutosh