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Illustrator Keeps Crashing

New Here ,
May 23, 2020

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I am on a brand new macbook pro pourchased last month running Catalina 10.15.4. 

All of my Adobe programs are latest release.

I have not had crashing with Indesign or PS - only Illustrator.  I have attempted to uninstall and reinstall multiple times and the issue has not stopped. I cannot find a consistent rhyme or reason to when and why - it happens usually after I come back to sleeping computer. A few times, during working in it.

 

Crash report attached- any insight would be greatly appreciated. This is super annoying after I spent so much money upgrading to a new mac to have this issue stall my ability to work.

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Illustrator Keeps Crashing

New Here ,
May 23, 2020

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I am on a brand new macbook pro pourchased last month running Catalina 10.15.4. 

All of my Adobe programs are latest release.

I have not had crashing with Indesign or PS - only Illustrator.  I have attempted to uninstall and reinstall multiple times and the issue has not stopped. I cannot find a consistent rhyme or reason to when and why - it happens usually after I come back to sleeping computer. A few times, during working in it.

 

Crash report attached- any insight would be greatly appreciated. This is super annoying after I spent so much money upgrading to a new mac to have this issue stall my ability to work.

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Bug

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140

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 23, 2020

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Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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