Highlighted

Illustrator keeps opening multiple instances while opening or placing the files.

Community Beginner ,
Sep 19, 2019

Copy link to clipboard

Copied

Illustrator on my Mac keeps opening a new instance for each file I open - either from Bridge or from Finder - even if i select an image in Bridge to "place" inside an open doc, it opens a new instance and a new doc to place it in. Its driving me crazy.

Anyone have an Ideas? (illustrator settings are set to open docs as tabs)

 

{Renamed by MOD}

TOPICS
Performance

Views

386

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator keeps opening multiple instances while opening or placing the files.

Community Beginner ,
Sep 19, 2019

Copy link to clipboard

Copied

Illustrator on my Mac keeps opening a new instance for each file I open - either from Bridge or from Finder - even if i select an image in Bridge to "place" inside an open doc, it opens a new instance and a new doc to place it in. Its driving me crazy.

Anyone have an Ideas? (illustrator settings are set to open docs as tabs)

 

{Renamed by MOD}

TOPICS
Performance

Views

387

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 19, 2019 0
Adobe Employee ,
Sep 19, 2019

Copy link to clipboard

Copied

Hi Jim,

 

Sorry to hear that you are facing problems while opening the files in Illustrator. As per your query, whenever you open a file or select an image to place in Illustrator it opens a new instance of Illustrator. That's definitely not a typical experince with Illustrator. I would request if you can share a few more details like:

 

Looking forward to your response!

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 19, 2019 0
Community Beginner ,
Sep 19, 2019

Copy link to clipboard

Copied

Hi - This on the latest version of Illustrator CC - 2019, OSX version 10.14.6. No new software on the mac recently (this has been happening for about a month). I have tried safe mode and I have tried deleting preference files etc.

screenshot attached

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 19, 2019 0
Community Beginner ,
Sep 27, 2019

Copy link to clipboard

Copied

Still no reply to this? a week later?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 27, 2019 0
Adobe Employee ,
Sep 30, 2019

Copy link to clipboard

Copied

Sorry about the delay in response. Try login to Root Account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 If that doesn't help either, we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a remote session that way. 

 

Regards!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 30, 2019 0
mstalks LATEST
Community Beginner ,
Nov 03, 2020

Copy link to clipboard

Copied

I am experiencing this issue as well. Any resolution? Windows 10, Illustrator 25.0.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 03, 2020 1
Resources