Illustrator keeps opening multiple instances while opening or placing the files.

Community Beginner ,
Sep 19, 2019 Sep 19, 2019

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Illustrator on my Mac keeps opening a new instance for each file I open - either from Bridge or from Finder - even if i select an image in Bridge to "place" inside an open doc, it opens a new instance and a new doc to place it in. Its driving me crazy.

Anyone have an Ideas? (illustrator settings are set to open docs as tabs)

 

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Adobe Employee ,
Sep 19, 2019 Sep 19, 2019

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Hi Jim,

 

Sorry to hear that you are facing problems while opening the files in Illustrator. As per your query, whenever you open a file or select an image to place in Illustrator it opens a new instance of Illustrator. That's definitely not a typical experince with Illustrator. I would request if you can share a few more details like:

 

Looking forward to your response!

 

Regards,

Srishti

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Community Beginner ,
Sep 19, 2019 Sep 19, 2019

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Hi - This on the latest version of Illustrator CC - 2019, OSX version 10.14.6. No new software on the mac recently (this has been happening for about a month). I have tried safe mode and I have tried deleting preference files etc.

screenshot attached

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Community Beginner ,
Sep 27, 2019 Sep 27, 2019

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Still no reply to this? a week later?

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Adobe Employee ,
Sep 30, 2019 Sep 30, 2019

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Sorry about the delay in response. Try login to Root Account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 If that doesn't help either, we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a remote session that way. 

 

Regards!

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Community Beginner ,
Nov 03, 2020 Nov 03, 2020

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I am experiencing this issue as well. Any resolution? Windows 10, Illustrator 25.0.

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New Here ,
Apr 09, 2021 Apr 09, 2021

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I'm on a PC, Windows 10 and just updated Illustrator to 24.3.  Immediately after updating, I have experienced this problem.  Whenever I select an existing Illustrator file with Illustrator already open, another instance opens.  How do I stop this? 

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New Here ,
Apr 09, 2021 Apr 09, 2021

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LATEST

Problem resolved.  I had a shortcut to version 2020 in startup.  When I selected an AI file, it opened version 2021.  I replaced the shortcut in startup with 2021. 

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