Illustrator keeps showing blue screen when clicking

New Here ,
Jul 15, 2021 Jul 15, 2021

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When opening or working in illustrator the screen either completly blanks white or blue

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Bug, Feature request

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Adobe Employee , Jul 15, 2021 Jul 15, 2021
Hi there, Sorry about the trouble. Could you please share some details like: OS and version of Illustrator Are you using an M1 Mac? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. Share some screenshots or a small clip of the issue? Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Discla...

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Adobe Community Professional ,
Jul 15, 2021 Jul 15, 2021

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Without getting some more informations, I can only guess that you probably have some serious hardware defects.

 

If that is not the case, you would have to provide some more details about the issue. Otherwise it is a lost request.

 

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Adobe Employee ,
Jul 15, 2021 Jul 15, 2021

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Hi there,

 

Sorry about the trouble. Could you please share some details like:

  • OS and version of Illustrator
  • Are you using an M1 Mac?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Share some screenshots or a small clip of the issue?
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Hi so i'm on macOS Big Sur version 11.4

Macbook Pro 15'' 2019 

Running intel Mac 

It's only started happening since yesterday, i did do a software update earlier this week, i don't know if that's the issue or not. I've tried un installing illustrator and re insatlling no luck. 

 

I only have plugins from Astute graphics installed. 
I got this message earlier in the week saying that illustrator is running in safe mode.

Whole screen turns blue, but if i hold down cmd it disspears the reappers after relesase 

Screenshot 2021-07-15 at 22.04.03.png

Screenshot 2021-07-15 at 10.04.56.png

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Just to update, i've resetted the prefrences and that has seemed to have done the trick. 

Thanks you, fingers crossed it remains resloved. 

 

Best wishes,

 

Harpal 

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Glad to hear you're back on track.

Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Regards,
Anshul Saini

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