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Illustrator kept moving around!

New Here ,
Apr 12, 2020

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Hi...I encountered this problem again while working on Illustrator, the artboard just won't stay still...not sure how to describe it but I had to keep using command+0 to bring back the artboard. Please take a look at the screen-recording as a reference. I was trying to pick the color and then the screen just moved around! 

 

Please help! I'm not sure where to set up the preference. 

 

Also, I'm using a Wacom IntuosPro. 

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Correct answer by tonyharmer | Adobe Community Professional

Hi

 

Try turning off touch on the Intuous and see if the problem still occurs—it's most likely an issue with the Wacom.

 

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Illustrator kept moving around!

New Here ,
Apr 12, 2020

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Hi...I encountered this problem again while working on Illustrator, the artboard just won't stay still...not sure how to describe it but I had to keep using command+0 to bring back the artboard. Please take a look at the screen-recording as a reference. I was trying to pick the color and then the screen just moved around! 

 

Please help! I'm not sure where to set up the preference. 

 

Also, I'm using a Wacom IntuosPro. 

Adobe Community Professional
Correct answer by tonyharmer | Adobe Community Professional

Hi

 

Try turning off touch on the Intuous and see if the problem still occurs—it's most likely an issue with the Wacom.

 

🙂

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Adobe Community Professional ,
Apr 21, 2020

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Does it only happen when using the wacom pen?  Could you accidently be hitting the pen button?  Have you tried updating wacom drivers?

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Adobe Community Professional ,
Apr 24, 2020

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As Gutterfish said, You may have a problem in your Graphic Tablet Driver or your Mouse.

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Adobe Community Professional ,
Apr 25, 2020

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What you should frist do is reset all preferences. Launching with Alt + Ctrl + Shift (Windows) ou Option + Command + Shift (macOS)

If it persists then it is a Wacom related issue

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Adobe Community Professional ,
Apr 26, 2020

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Hi

 

Try turning off touch on the Intuous and see if the problem still occurs—it's most likely an issue with the Wacom.

 

🙂

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