Illustrator locking and crashing my computer!!!!

New Here ,
Jan 19, 2021

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ILLUSTRATOR CONTINUES TO LOCK AND FREEZ MY COMPUTER DAILY!!!!! THIS IS A HUGE PROBLEM!!!! I WANT TO GO BACK TO OLDER VERSION WHICH HARDLY EVER CAUSED ME THIS MUCH PROBLEMS!!!!!!!!!!!!!!!!!!!!!!!

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Bug, Performance

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Adobe Community Professional ,
Jan 21, 2021

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you can install an older version if you want either using CC UI or https://helpx.adobe.com/download-install/kb/download-availability.html?product=Creative%20Cloud%20De...

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Adobe Employee ,
Jan 24, 2021

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Hi there,

 

Sorry to hear about your experience. Would you please share the version of the OS & Illustrator? Does it crash/freeze while working on a specific file or performing a specific task? This information would help us assist you accordingly.

 

Additionally, you may follow suggestions given on this community discussion(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...). Hope it helps.

 

Regards,

Ashutosh

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