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Illustrator losing content in windows and tabs when switching focus

Community Beginner ,
Jul 07, 2020

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I'm having a problem in Illustrator with disappearing content in windows and tabs. And it has been a widespread thing with all Adobe products, (especially Photoshop for years thoughout different versions and MacOS upgrades, but the latest updates seemed to have fixed it). But here it is with the current version of Illustrator 24.2.1. I've made a screen recording and posted it here to illustrate it. I'm sure I'm not the only one that is having these problems, and as I have said I've had these issues for years across different versions of Adobe products, and at least 3 upgrades of MacOS with clean installs and between a 2013 Macbook Pro and this new 2018 Macbook pro that is shown in the video. I do run Default Folder X, but I've seen this happen when not running that as well. Seems like an issue with graphics incompatibility/bugs with Adobe and Macbook Pros?

https://youtu.be/DaZESk4lcqc

This has been happening in Adobe Photoshop and Illustrator. Seems to be an issue with the graphics. This is a 15in MacBook Pro 2018 running macOS Catalina 10...
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Correct answer by Monika Gause | Adobe Community Professional

There are 2 cards? Can you try and turn off automatic GPU switching in the system?

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Illustrator losing content in windows and tabs when switching focus

Community Beginner ,
Jul 07, 2020

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I'm having a problem in Illustrator with disappearing content in windows and tabs. And it has been a widespread thing with all Adobe products, (especially Photoshop for years thoughout different versions and MacOS upgrades, but the latest updates seemed to have fixed it). But here it is with the current version of Illustrator 24.2.1. I've made a screen recording and posted it here to illustrate it. I'm sure I'm not the only one that is having these problems, and as I have said I've had these issues for years across different versions of Adobe products, and at least 3 upgrades of MacOS with clean installs and between a 2013 Macbook Pro and this new 2018 Macbook pro that is shown in the video. I do run Default Folder X, but I've seen this happen when not running that as well. Seems like an issue with graphics incompatibility/bugs with Adobe and Macbook Pros?

https://youtu.be/DaZESk4lcqc

This has been happening in Adobe Photoshop and Illustrator. Seems to be an issue with the graphics. This is a 15in MacBook Pro 2018 running macOS Catalina 10...
Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

There are 2 cards? Can you try and turn off automatic GPU switching in the system?

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Bug

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58

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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Does the same happen when you turn off GPU acceleration in the preferences?

Which graphic card is it?

 

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Jul 08, 2020 0
Community Beginner ,
Jul 08, 2020

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Hi, I have not tried to turn off GPU acceleration, but I will try that. The flash of green over places that change when selecting different tabs seems like something to do with the graphics processors to me (the green color is sometimes fills the entire content area of tabs in Adobe Photoshop as well when this happens in that program).

 

The graphics cards are:

Radeon Pro 560X 4 GB

Intel UHD Graphics 630 1536 MB

This is on a stock MacBook Pro (15-inch, 2018), 2.6 GHz 6-Core Intel Core i7, 16 GB 2400 MHz DDR4

 

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Jul 08, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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There are 2 cards? Can you try and turn off automatic GPU switching in the system?

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Jul 08, 2020 0
Community Beginner ,
Jul 08, 2020

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Yes, it's a Macbook Pro laptop, so it's not really a 'card' -- it switches between 2 GPUs depending on if the battery is in use or if it is plugged in to power. I can disable that so it's always using the higher powered GPU. 

 

I'll try that -- but not ideal if ever working on battery.

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Jul 08, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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Illustrator just doesn't like that setting a lot.

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Jul 08, 2020 0
barrya LATEST
Community Beginner ,
Jul 15, 2020

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So far so good with the GPU Perfromance turned off. However I hope that someday Adobe (or Apple) will fix it so that I can have this turned on. I'll report back here if I see any other issues, as this happens intermittently. 

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Jul 15, 2020 0
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