Illustrator makes my mac crash and shut down

New Here ,
Dec 02, 2020

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I own MacBook Pro (Retina 15-inch Mid 2014), Processor 2.5GHz Quad-Core Intel Core i7, 16GB NIVIDIA GeForce GT 750M 2GB Intel Iris Pro 1536.

On the very 2 last days while working on Illustrator it suddently stuck my Mac everything freeze and my Mac shut down abruptly.

At the start i thought maybe something wrong with my Mac but I realized that ONLY while working on Illustrator my Mac behave as described above.

Thanks for the help, I found solution which was to diable GPU, FULL explaintion is in the link below:

https://helpx.adobe.com/in/illustrator/kb/illustrator-cc-crash-launch.html  

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Illustrator makes my mac crash and shut down

New Here ,
Dec 02, 2020

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I own MacBook Pro (Retina 15-inch Mid 2014), Processor 2.5GHz Quad-Core Intel Core i7, 16GB NIVIDIA GeForce GT 750M 2GB Intel Iris Pro 1536.

On the very 2 last days while working on Illustrator it suddently stuck my Mac everything freeze and my Mac shut down abruptly.

At the start i thought maybe something wrong with my Mac but I realized that ONLY while working on Illustrator my Mac behave as described above.

Thanks for the help, I found solution which was to diable GPU, FULL explaintion is in the link below:

https://helpx.adobe.com/in/illustrator/kb/illustrator-cc-crash-launch.html  

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Bug

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40

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Dec 02, 2020 0
Adobe Community Professional ,
Dec 02, 2020

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You could contact Customer Care and have them log into your system to sort this out.

https://helpx.adobe.com/contact.html

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New Here ,
Dec 03, 2020

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Thanks for the help, I found solution which was to diable GPU, FULL explaintion is in the link below:

https://helpx.adobe.com/in/illustrator/kb/illustrator-cc-crash-launch.html  

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Dec 03, 2020 0
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