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Illustrator não abre aquivo

New Here ,
May 26, 2020

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Ao selecionar um arquivo para abrir, simplesmente trava e não mostra nada do arquivo. É a quarta vez que isso acontece. Só consegui solucionar as outras vezes formatando meu notebook. 

 

Os drivers da minha placa de vídeo estão atualizados, o illustrator abre por ela, ta tudo certo. Isso acontece do nada e não volta a funcionar ao menos que eu formate meu notebook. Não sei mais o que fazer. 

 

anac30597733_1-1590510512410.png

 

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Illustrator não abre aquivo

New Here ,
May 26, 2020

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Ao selecionar um arquivo para abrir, simplesmente trava e não mostra nada do arquivo. É a quarta vez que isso acontece. Só consegui solucionar as outras vezes formatando meu notebook. 

 

Os drivers da minha placa de vídeo estão atualizados, o illustrator abre por ela, ta tudo certo. Isso acontece do nada e não volta a funcionar ao menos que eu formate meu notebook. Não sei mais o que fazer. 

 

anac30597733_1-1590510512410.png

 

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Bug

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283

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May 26, 2020 0
Adobe Employee ,
May 26, 2020

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Hi Ana,

 

Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

 

 

Looking forward to your response!

 

Regards,

Srishti

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May 26, 2020 0
New Here ,
May 26, 2020

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Realizei todos os passos e o erro continua. :c

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May 26, 2020 0
Adobe Employee ,
May 26, 2020

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It looks like one-on-one support will be able to help you best. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks!

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May 26, 2020 0
New Here ,
May 27, 2020

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O serviço encontra-se indisponível por lá. 

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May 27, 2020 0