Illustrator , new document has transparency grid, green lines and white background

Explorer ,
Nov 13, 2020 Nov 13, 2020

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Hello, 

I pressed something and now all of my new documents are opening up with green lines and the transparency grid. In the create new document section, under advanced, it keeps defaulting to medium transparency grid. If I turn it off, then I still get the white background and green lines. I've read other posts regarding this and haven't found one that worked for me. Please help!

OS

Mac OS Catalina 10.15.7
Illustrator version 25.0

Screen Shot 2020-11-14 at 7.24.21 am.pngScreen Shot 2020-11-14 at 7.24.25 am.png 

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 13, 2020 Nov 13, 2020
You used a video preset to create a new document. Use a print or illustration preset for new documents.

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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[Moderator moved from Using the Community (forums) to Illustrator.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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You used a video preset to create a new document.

Use a print or illustration preset for new documents.

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Explorer ,
Nov 14, 2020 Nov 14, 2020

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Thanks Ton! Such an easy fix and I've wasted too much time trying to figure out what I had done wrong. Much appreciated! 

 

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Adobe Community Professional ,
Nov 14, 2020 Nov 14, 2020

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Good to hear that helped.

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