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Illustrator , new document has transparency grid, green lines and white background

Explorer ,
Nov 13, 2020 Nov 13, 2020

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Hello, 

I pressed something and now all of my new documents are opening up with green lines and the transparency grid. In the create new document section, under advanced, it keeps defaulting to medium transparency grid. If I turn it off, then I still get the white background and green lines. I've read other posts regarding this and haven't found one that worked for me. Please help!

OS

Mac OS Catalina 10.15.7
Illustrator version 25.0

Screen Shot 2020-11-14 at 7.24.21 am.pngScreen Shot 2020-11-14 at 7.24.25 am.png 

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correct answers 1 Correct answer

Community Expert , Nov 13, 2020 Nov 13, 2020

You used a video preset to create a new document.

Use a print or illustration preset for new documents.

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Community Expert ,
Nov 13, 2020 Nov 13, 2020

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[Moderator moved from Using the Community (forums) to Illustrator.]

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Nov 13, 2020 Nov 13, 2020

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You used a video preset to create a new document.

Use a print or illustration preset for new documents.

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Explorer ,
Nov 14, 2020 Nov 14, 2020

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Thanks Ton! Such an easy fix and I've wasted too much time trying to figure out what I had done wrong. Much appreciated! 

 

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Community Expert ,
Nov 14, 2020 Nov 14, 2020

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Good to hear that helped.

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New Here ,
Jan 04, 2022 Jan 04, 2022

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OMG this has been drving me mad for a whole morning and now it's solved. Thank you so much!

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Explorer ,
Nov 01, 2023 Nov 01, 2023

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Thank you, Ton!    This was killing me, too!!

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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Good to hear you are still alive 🙂

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