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Illustrator - New update Maybe?

Community Beginner ,
Sep 11, 2020

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from the last update, the Illustrator isn't work well.. 

when i open the app nothing happen and if i open a project i can't create a new one..

did it happen for someone here???

Correct answer by ofer5EE8 | Community Beginner

So it turns out they did a restore to my computer from the 4.9, maybe it's related?

Because the three programs don't work in terms of the opening screen and a new project

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Bug, Performance

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Illustrator - New update Maybe?

Community Beginner ,
Sep 11, 2020

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from the last update, the Illustrator isn't work well.. 

when i open the app nothing happen and if i open a project i can't create a new one..

did it happen for someone here???

Correct answer by ofer5EE8 | Community Beginner

So it turns out they did a restore to my computer from the 4.9, maybe it's related?

Because the three programs don't work in terms of the opening screen and a new project

TOPICS
Bug, Performance

Views

70

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Sep 11, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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We need to know more information about your setup to be able to help?

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Sep 11, 2020 0
Community Beginner ,
Sep 11, 2020

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Illustrator 2020

Version 24.3

 

do u need more information?

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Sep 11, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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Did you already reset the preferences after the update?

Did you reboot the computer?

Is a printer connected, set up as the default printer and turned on?

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Sep 11, 2020 0
Community Beginner ,
Sep 11, 2020

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Did you already reset the preferences after the update? yes

Did you reboot the computer? no

Is a printer connected, set up as the default printer and turned on? no

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Sep 11, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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Please set up a printer and see if it works then.

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Sep 11, 2020 0
Community Beginner ,
Sep 11, 2020

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still the same.. and now i notice the Photoshop and InDesign also the same..

I dont have home screem and cant create a new project on those Apps.

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Sep 11, 2020 0
Community Beginner ,
Sep 11, 2020

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So it turns out they did a restore to my computer from the 4.9, maybe it's related?

Because the three programs don't work in terms of the opening screen and a new project

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Sep 11, 2020 0
ofer5EE8 LATEST
Community Beginner ,
Sep 11, 2020

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thanks to all, Adobe Support helped me 🙂

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Sep 11, 2020 0
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