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Illustrator not able to open - stuck on ngl-stg window?

New Here ,
Aug 06, 2020

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Hi there 

I've tried to fire up Illustrator this morning and keep getting this: 

jmacosta66_0-1596711040755.png

I've uninstalled and reinstalled CC, I've run the clean up tool and rebooted the laptop and now I'm at a loss. 

Can anyone help?

Much appreciated!

The problem you are having is the same I had with Premiere. I run multiple platforms and switch between computers on the fly to do my work. The "ngl-stg" window is trying to tell you that you have multiple platforms active.

A co-worker gave me a solution. Use the link <account.adobe.com/sessions> to deactivate all platforms that are running your Adobe subscription. Re-log back in Adobe and you should have access to the programs. Worked brilliantly for me.

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Illustrator not able to open - stuck on ngl-stg window?

New Here ,
Aug 06, 2020

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Hi there 

I've tried to fire up Illustrator this morning and keep getting this: 

jmacosta66_0-1596711040755.png

I've uninstalled and reinstalled CC, I've run the clean up tool and rebooted the laptop and now I'm at a loss. 

Can anyone help?

Much appreciated!

The problem you are having is the same I had with Premiere. I run multiple platforms and switch between computers on the fly to do my work. The "ngl-stg" window is trying to tell you that you have multiple platforms active.

A co-worker gave me a solution. Use the link <account.adobe.com/sessions> to deactivate all platforms that are running your Adobe subscription. Re-log back in Adobe and you should have access to the programs. Worked brilliantly for me.

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101

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New Here ,
Aug 06, 2020

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Estou tendo o mesmo problema no meu Illustrator, estou toda a parte da manhã sem trabalhar por este motivo, aonde está a equipe Adobe para resolver este problema?

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Community Beginner ,
Aug 06, 2020

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I am also not able to get any of the Adobe Suite apps working. The software is stuck at some NGL-STG window and it keeps on loading forever.

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New Here ,
Aug 06, 2020

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Same on my side, have the same blank image. Can not open any programs!!

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New Here ,
Aug 06, 2020

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I am also having the same issue. 
I have restarted and logged out and in so many times and in so many diffrent ways. 

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Adobe Community Professional ,
Aug 06, 2020

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Can you please all try and disconnect from the internet and then try again?

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Community Beginner ,
Aug 06, 2020

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The problem you are having is the same I had with Premiere. I run multiple platforms and switch between computers on the fly to do my work. The "ngl-stg" window is trying to tell you that you have multiple platforms active.

A co-worker gave me a solution. Use the link <account.adobe.com/sessions> to deactivate all platforms that are running your Adobe subscription. Re-log back in Adobe and you should have access to the programs. Worked brilliantly for me.

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