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illustrator not cc 2018 not opening - Unknown error

New Here ,
Jul 02, 2020

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Hi,

I'm using illustrator 2018 cc,

suddenlly when i tries opening my files,

non of them opens.

I tried them in a diffrent comuter and it went well.

illustrator error when opening file says: 

"An unknwon error has occured"

no number of error.

 

what can I do?

Adobe Community Professional
Correct answer by Bill_Silbert | Adobe Community Professional

Creative Cloud only authorizes the past two versions as supported software. That would mean that CC 2020 and CC 2019 are the two versions which should function correctly on the latest operating systems for Windows and Mac. If you are using Windows 10 then one of the automatic updates which Windows does for most users would explain the sudden behavior that you are reporting as unsupported versions can often stop functioning correctly after an update. If you are using an operating system that is compatible with CC 2018 and this is happening with all of your Illustrator documents you might want to try resetting your Illustrator preferences. This will revert the program back to its original defaults which will hopefully fix the issue.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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illustrator not cc 2018 not opening - Unknown error

New Here ,
Jul 02, 2020

Copy link to clipboard

Copied

Hi,

I'm using illustrator 2018 cc,

suddenlly when i tries opening my files,

non of them opens.

I tried them in a diffrent comuter and it went well.

illustrator error when opening file says: 

"An unknwon error has occured"

no number of error.

 

what can I do?

Adobe Community Professional
Correct answer by Bill_Silbert | Adobe Community Professional

Creative Cloud only authorizes the past two versions as supported software. That would mean that CC 2020 and CC 2019 are the two versions which should function correctly on the latest operating systems for Windows and Mac. If you are using Windows 10 then one of the automatic updates which Windows does for most users would explain the sudden behavior that you are reporting as unsupported versions can often stop functioning correctly after an update. If you are using an operating system that is compatible with CC 2018 and this is happening with all of your Illustrator documents you might want to try resetting your Illustrator preferences. This will revert the program back to its original defaults which will hopefully fix the issue.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Adobe Community Professional ,
Jul 02, 2020

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Hi, could you indicate the technical characteristics of your computer? Have you checked if the Creative Cloud app is up to date? In addition, I recommend that you also update Illustrator to the new version.

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Adobe Community Professional ,
Jul 02, 2020

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Is a printer connected, turned on and set up as the default printer? If not, please set up a PDF printer.

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Adobe Community Professional ,
Jul 02, 2020

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Creative Cloud only authorizes the past two versions as supported software. That would mean that CC 2020 and CC 2019 are the two versions which should function correctly on the latest operating systems for Windows and Mac. If you are using Windows 10 then one of the automatic updates which Windows does for most users would explain the sudden behavior that you are reporting as unsupported versions can often stop functioning correctly after an update. If you are using an operating system that is compatible with CC 2018 and this is happening with all of your Illustrator documents you might want to try resetting your Illustrator preferences. This will revert the program back to its original defaults which will hopefully fix the issue.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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