illustrator not opening because of read and write error

New Here ,
Jun 06, 2021 Jun 06, 2021

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I bought a new laptop and got all my files from my old computer on my new one. I downloaded all the adobe apps back and all of them work except Illustrator. Everytime I open it an information pops up saying I need to change the preference folder permission. I then follow the instructions but it still won't work after that. I've changed the permission for read and write on almost every app or folder I can think of that Illustrator has a connection with. I've restarted my computer a million times but I just can't find a solution. Please help!!

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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What exact OS version are you running?

 

Reset Prefs Thoroughly (Mac)

  • Quit Your Adobe App (100% you must do this)
  • Finder >> Go (hold down option to show hidden) >> library 
  • Preferences >> Adobe  >> (Program Name) rename to (Program Name) .old
  • Library- >> Caches >> com.(Program Name) rename to (Program Name) .old
  • Library >> Application Support >> Adobe >> (Program Name) rename to (Program Name) .old

Reset Prefs Thoroughly (windows):

  • Close all Adobe applications.
  • Go to Location : C:\Users\user\AppData\Roaming\Adobe
  • Rename Adobe Illustrator and Adobe Illustrator XX Settings folders to Adobe Illustrator.old and Adobe Illustrator XX Settings folders.old
  • Launch Illustrator from CC.

 

 

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New Here ,
Jun 08, 2021 Jun 08, 2021

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The macOS Big Sur version 11.4

 

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New Here ,
Jun 08, 2021 Jun 08, 2021

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There are no Illustrator files in any of these folders! Not sure why this is

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