Illustrator not responding

[Nikki3054]

Illustrator quits responding when I add an art board. Does anyone know how to fix this?

[Monika Gause]

Which version, which system?

When was your last restart?

Does this happen in a newly created document?

[Nikki3054]

Windows 8 and in any Document I open. Newly created or one once been working in. Restarted today. Illustrator CC is up to date

[Monika Gause]

Did this ever work correctly?

[Nikki3054]

Yes it worked before the last update

[Monika Gause]

System update or Illustrator update?

If the latter - did you migrate the preferences? In many cases this caused issues.

[Nikki3054]

I thought that too and when it started I uninstalled and redownloaded it. It still does it. 

[Monika Gause]

You might need someone to take a look inside your system.

The folks at Customer Care can do that. Please contact them via the web form: Contact Customer Care

[Srishti Bali]

Hi Nikki,

We are sorry to hear about that. I hope the issue is solved by now. If not, I would suggest you to remove preferences folders manually and check if that helps:

• Close all Adobe applications.
• Go to Locations C:\Users\user\AppData\Roaming\Adobe and.
• Delete or rename Adobe Illustrator and Adobe Illustrator 22 Settings folders.
• Launch Illustrator from the Creative Cloud

Regards,

Srishti

[Srishti Bali]

Hi Nikki,

We have been waiting for your response on this query and would like to know if the above-shared suggestions worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Regards,

Srishti

[benhamdesign]

I am using 2021 and tried the above, still have same issue