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Illustrator not responsive and system freezes

Participant ,
Mar 30, 2017

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I don't know if it is a known problem with Illustrator and macOS or not. But after a while using it, the mouse pointer stop working and I can't do anything with macOS, and I have to switch off my Mac and restart it. At least, Illustrator keeps a good journal and when I restart my computer, the file recovers well and I don't lose too much of my work.

Please let me know what kind of information about my Mac or Illustrator you would need to identify the problem. I must say that I have been using Illustrator for some time and I never encountered this type of problem. Is it possible that there is a problem with the file itself that I am using? Strange. Thank you for your help.

Hello Guys

I had the same problem for the last month. Today I reinstalled MacOs (I think) and that seemed to work for me.

I restarted my macbook, pressed down "command" + "r" and then just reinstalled the software. I did a backup before doing this but I didn't loose any data.

My Illustrater Works now perfectly fine. I even tried to make it crash (with copy and pasting lots of objects at the same time) but just the programm crashed and I could use my macbook perfectly fine.

In case you are still experience the macbook freeze you may want to try that. I recommend a backup in advance just in case anything goes wrong.

I hope that this will help you.

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Illustrator not responsive and system freezes

Participant ,
Mar 30, 2017

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I don't know if it is a known problem with Illustrator and macOS or not. But after a while using it, the mouse pointer stop working and I can't do anything with macOS, and I have to switch off my Mac and restart it. At least, Illustrator keeps a good journal and when I restart my computer, the file recovers well and I don't lose too much of my work.

Please let me know what kind of information about my Mac or Illustrator you would need to identify the problem. I must say that I have been using Illustrator for some time and I never encountered this type of problem. Is it possible that there is a problem with the file itself that I am using? Strange. Thank you for your help.

Hello Guys

I had the same problem for the last month. Today I reinstalled MacOs (I think) and that seemed to work for me.

I restarted my macbook, pressed down "command" + "r" and then just reinstalled the software. I did a backup before doing this but I didn't loose any data.

My Illustrater Works now perfectly fine. I even tried to make it crash (with copy and pasting lots of objects at the same time) but just the programm crashed and I could use my macbook perfectly fine.

In case you are still experience the macbook freeze you may want to try that. I recommend a backup in advance just in case anything goes wrong.

I hope that this will help you.

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Mar 30, 2017 3
Contributor ,
Mar 30, 2017

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Which version are You using?

Tere is common issue with performance of Illustrator CC v2017

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Mar 30, 2017 0
Participant ,
Mar 31, 2017

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Thank you for your reply. I have the latest version 21.0.1 (I am a member of Adobe apps and I always update my apps when they are available).

But I have resolved the problem. This is a bug, because I have transferred my drawing to a new file and the problem disappeared. The first file was probably corrupted and was the cause of my problem, I think.

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Mar 31, 2017 0
Adobe Employee ,
Mar 31, 2017

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Hi bernard,

Please send the first file (corrupted) to ShareWithAi@adobe.com

-Rama

Illustrator Team

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Mar 31, 2017 0
Participant ,
Apr 09, 2017

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I have sent you the file that created the freezing problem of macOS. I did not get a feedback from you and I am very frustrated because even if I create a new page which contains some elements of the corrupted file, the same problem reappears. I am loosing a lot of my precious time because of that bug. Could you respond to this reply please?

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Apr 09, 2017 1
Community Beginner ,
Apr 11, 2017

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I have exactly the same problem and I can't rely on Illustrator anymore. Its definitely Illustrator's issue because my computer freezes only when I use Illustrator, with other apps its fine. I also lost a lot of my work already because of this...

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Apr 11, 2017 4
Participant ,
Apr 11, 2017

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Thank you for your reply because, I was wondering if I was alone to endure this problem.

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Apr 11, 2017 0
Community Beginner ,
Apr 11, 2017

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I am having the same exact problem. Not a fan of hard rebooting my computer

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Apr 11, 2017 2
Participant ,
Apr 11, 2017

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Especially when my computer comes back after a hard restart, some applications (such as Safari) do not behave normally. I have to restart my Mac (normally) to have everything working correctly. Until I dare to restart Illustrator because, I am under the clock to finish a project. I have lost a lot of time because of that. I hope that Adobe is aware if this BIG problem. I am also wondering why macOS can not discover the problem...

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Apr 11, 2017 0
Contributor ,
Apr 11, 2017

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Ok guys, newest update to AI, brings to us much better performance, and less problems even with big projects, so go for it and update software

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Apr 11, 2017 0
Community Beginner ,
Apr 11, 2017

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For me this update doesn't help. I have Illustrator 2017.1 and I have reinstalled MacOS and the problem is still there.

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Apr 11, 2017 0
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