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Illustrator not running on Windows

New Here ,
Apr 03, 2020

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hello,

 

i have downloaded illustrater and i get an artwork of a friend to edit it. I can't do anything if i open it. It looks like my pc is to slow to run it. But if i start a new project it works.

 

my specs of my computer:

cpu: intel core i5 - 7300hq (2.50Ghz)

ram: 8 GB (SK Hynix)

gpu: nividia geforce gtx 1050 (4GB)

 

if i check the performance while illustrater is open my cpu is running on his max

is there anything i can do so it wil run my project properly? 

 

i hope you can help me 

(sorry for my bad english)

 

 

{Renamed by MOD}

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Illustrator not running on Windows

New Here ,
Apr 03, 2020

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hello,

 

i have downloaded illustrater and i get an artwork of a friend to edit it. I can't do anything if i open it. It looks like my pc is to slow to run it. But if i start a new project it works.

 

my specs of my computer:

cpu: intel core i5 - 7300hq (2.50Ghz)

ram: 8 GB (SK Hynix)

gpu: nividia geforce gtx 1050 (4GB)

 

if i check the performance while illustrater is open my cpu is running on his max

is there anything i can do so it wil run my project properly? 

 

i hope you can help me 

(sorry for my bad english)

 

 

{Renamed by MOD}

Topics

Performance

Views

126

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Adobe Employee ,
Apr 03, 2020

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Hi there,

 

Sorry to hear about your experience. Recommended memory to use Adobe Illustrator is 16GB, you have 8GB. You may consider upgrading the memory.

Also, you said your machine is performing slow on this specific shared document. You may try copying the content of this file to a new file and see if it helps.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Apr 03, 2020

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Hello, by chance these slowdowns also occur with other Adobe suite programs?

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Adobe Community Professional ,
Apr 03, 2020

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What version of Illustrator and what version of Windows are you using?

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