Illustrator not saving to cloud

[ELOISE5CEF]

I just updated to 2021 illustrator and I've had trouble syncing my photoshop and illustrator files to the cloud. For photoshop if I look at cloud on another device they show up and i can open them from there but twice I have saved documents from illustrator onto the cloud and checked that they are saved before quitting however when I go to open them the next day they do not appear anywhere. I have tried restarting my computer and logging in and out of the cloud.

[Monika Gause]

Is your Creative Cloud the current version? Can you check if there are updates available?

[Srishti Bali · Accepted solution]

Hi there,

Sorry to hear about this trouble. That's definitely not a typical experience with the application and there could be multiple reasons why this would have happened. I would request if you could share a few more details like:

• Operating System (Exact version of Windows/ MAC)
• Check for internet connection.
• Open this link and check if you see your files there.
• If not, go to Home screen and select Cloud documents, do you see your files there?
  

We're here to help, just need more info.

Regards,

Srishti