Illustrator not scaling proportionally Shift not key not working

New Here ,
Mar 09, 2021 Mar 09, 2021

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Hi, 

I'm having problems with scaling anything proportionally while holding the shift key. I tried everything that was suggested on the other threads. 

 

Closed and restarted the illustrator. Uninstall the program and reinstall it again. Any suggestions on what else's could be wrong? 

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Adobe Employee ,
Apr 11, 2021 Apr 11, 2021

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Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved now.

Please follow suggestions on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) for such issues & observe the performance. Hope it helps.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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Try resetting the Preferences file. You can do that in General Preferences.

image.png

 

If that doesn't work, try uninstall/reinstall using Adobe CC Cleaner Tool. It's not the same as a regular uninstall/reinstall.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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