Illustrator not showing file but home screen on Windows 10

[mariamanz]

{Renamed by MOD}

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience.  This is really unusual. Would you mind sharing version of Illustrator?

Please make sure Windows 10 and GPU is updated to the latest version. You may also try disabling the GPU Performance under Preferences > Performance.

Let us know how it goes.

Regards,

Ashutosh