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Illustrator performing slow on Windows 7

New Here ,
Jun 19, 2020

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Even when I work on super light files, it takes one or two second to select any object.

I reduced the fonts to the minimum,

my driver are up to date

please help

 

thanks

 

{Renamed by MOD}

Hi there,

 

sorry to hear about this. I would request if you can try the following steps and share your observation:  

  1. Reset Preferences:  

-Close all Adobe applications.  

-Go to Location C:\Users\user\AppData\Roaming\Adobe  

-Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old  

-Launch Illustrator from the Creative Cloud.  

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Let us know how it goes.

 

Regards,

Ashutosh

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Illustrator performing slow on Windows 7

New Here ,
Jun 19, 2020

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Even when I work on super light files, it takes one or two second to select any object.

I reduced the fonts to the minimum,

my driver are up to date

please help

 

thanks

 

{Renamed by MOD}

Hi there,

 

sorry to hear about this. I would request if you can try the following steps and share your observation:  

  1. Reset Preferences:  

-Close all Adobe applications.  

-Go to Location C:\Users\user\AppData\Roaming\Adobe  

-Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old  

-Launch Illustrator from the Creative Cloud.  

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Let us know how it goes.

 

Regards,

Ashutosh

TOPICS
Draw and design, Performance

Views

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Jun 19, 2020 0
Adobe Community Professional ,
Jun 19, 2020

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Which version and system is it?

Is Photoshop running as well and can you try and quit it?

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Jun 19, 2020 0
New Here ,
Jun 19, 2020

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I am using window 7

on a Lenovo thinkstation  P700 Workstation (ThinkStation) - Type 30A8

with 24GB of Ram,

Photoshop works fine  but I also experience lagging with 3d software ( 3DS MAX)

for certain operations.

thanks

 

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Jun 19, 2020 0
Adobe Community Professional ,
Jun 20, 2020

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Is the lagging gone when you run only Illustrator?

Which version of Windows is it? Microsoft pulled some of their recent updates - could a Windows update be the cause of your issue?

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Jun 20, 2020 0
Adobe Employee ,
Jun 26, 2020

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Hi there,

 

sorry to hear about this. I would request if you can try the following steps and share your observation:  

  1. Reset Preferences:  

-Close all Adobe applications.  

-Go to Location C:\Users\user\AppData\Roaming\Adobe  

-Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old  

-Launch Illustrator from the Creative Cloud.  

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Let us know how it goes.

 

Regards,

Ashutosh

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well.Here is the command to enable the...

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Jun 26, 2020 0
New Here ,
Jun 26, 2020

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Thank yo uvery much!!!

 

Ressetting the preferences seems to solve my lagging problem.

Works fine now

 

Marc

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Jun 26, 2020 0
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