Illustrator preview on Mac is white... and blue and red sometimes...

New Here ,
Oct 31, 2020

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I recently got a new Macbook Pro and installed illustrator 2021 cc. When I open any file in illustrator the entire preview window is white. When I press some keys (it seems pretty random for what keys do what if anything), it will show normal while the key is pressed, or the white turns red or blue. I have tried changing the preview to cpu, gpu, overprint, pixel, nothing seems to be helping. I have also un/reinstalled. I do have Astute Grapghics plugins installed if that may be causeing it, that too is up to date. Below is a screenshot.

 

My mac and illustrator are currently up to date.

Macbook Pro is on Catalina 10.15.7

Illustrator is 25.0

 

Screen Shot 2020-10-31 at 4.40.07 PM.png

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Bug, Performance, Third party plugins

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1 Correct Answer

New Here , Oct 31, 2020
skylart10747427 New Here , Oct 31, 2020
Astute only supports up to 10.14. I uninstalled and that fixed it.

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New Here ,
Oct 31, 2020

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Astute only supports up to 10.14. I uninstalled and that fixed it.

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Adobe Community Professional ,
Oct 31, 2020

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The current version of Astute Graphics plugins is compatible with your OS and Illustrator version. I'm using them now.

Peter

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