Highlighted

Illustrator preview on Mac is white... and blue and red sometimes...

New Here ,
Oct 31, 2020

Copy link to clipboard

Copied

I recently got a new Macbook Pro and installed illustrator 2021 cc. When I open any file in illustrator the entire preview window is white. When I press some keys (it seems pretty random for what keys do what if anything), it will show normal while the key is pressed, or the white turns red or blue. I have tried changing the preview to cpu, gpu, overprint, pixel, nothing seems to be helping. I have also un/reinstalled. I do have Astute Grapghics plugins installed if that may be causeing it, that too is up to date. Below is a screenshot.

 

My mac and illustrator are currently up to date.

Macbook Pro is on Catalina 10.15.7

Illustrator is 25.0

 

Screen Shot 2020-10-31 at 4.40.07 PM.png

TOPICS
Bug, Performance, Third party plugins

Views

25

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator preview on Mac is white... and blue and red sometimes...

New Here ,
Oct 31, 2020

Copy link to clipboard

Copied

I recently got a new Macbook Pro and installed illustrator 2021 cc. When I open any file in illustrator the entire preview window is white. When I press some keys (it seems pretty random for what keys do what if anything), it will show normal while the key is pressed, or the white turns red or blue. I have tried changing the preview to cpu, gpu, overprint, pixel, nothing seems to be helping. I have also un/reinstalled. I do have Astute Grapghics plugins installed if that may be causeing it, that too is up to date. Below is a screenshot.

 

My mac and illustrator are currently up to date.

Macbook Pro is on Catalina 10.15.7

Illustrator is 25.0

 

Screen Shot 2020-10-31 at 4.40.07 PM.png

TOPICS
Bug, Performance, Third party plugins

Views

26

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 31, 2020 0
New Here ,
Oct 31, 2020

Copy link to clipboard

Copied

Astute only supports up to 10.14. I uninstalled and that fixed it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 31, 2020 0
Adobe Community Professional ,
Oct 31, 2020

Copy link to clipboard

Copied

The current version of Astute Graphics plugins is compatible with your OS and Illustrator version. I'm using them now.

Peter

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 31, 2020 0
Resources