Illustrator program

[msk0D4D]

When I open the Illustrator program, the computer shuts down

how to fixed it?

[Doug A Roberts · Accepted solution]

What OS and what Illustrator version are we talking about?

Did this start happening recently, after a particular update, or has it always been the case?

Are there any error messages, or does it just shut down without warning?

Have you contacted Adobe support? Click on the chat icon on the bottom-right:

https://helpx.adobe.com/contact.html

[sishamIAGD · Accepted solution]

Have you tried unistalling and reinstalling..?

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html