Illustrator program

New Here ,
Mar 16, 2021 Mar 16, 2021

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When I open the Illustrator program, the computer shuts down

how to fixed it?

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correct answers 2 Correct Answers

Adobe Community Professional , Mar 16, 2021 Mar 16, 2021
What OS and what Illustrator version are we talking about? Did this start happening recently, after a particular update, or has it always been the case? Are there any error messages, or does it just shut down without warning? Have you contacted Adobe support? Click on the chat icon on the bottom-right: https://helpx.adobe.com/contact.html

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Adobe Community Professional , Mar 16, 2021 Mar 16, 2021
Have you tried unistalling and reinstalling..? https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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What OS and what Illustrator version are we talking about?

Did this start happening recently, after a particular update, or has it always been the case?

Are there any error messages, or does it just shut down without warning?

Have you contacted Adobe support? Click on the chat icon on the bottom-right:

 

https://helpx.adobe.com/contact.html

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Have you tried unistalling and reinstalling..?

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

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