Illustrator refuses to start on Mac Big Sur OS

[DewiEJ]

I've tried to startup Illustrator after updating my Mac to latest OS 11.01 Big Sur. Illustrator simply hangs during startup.

Has anyone else come across this problem?

[Monika Gause]

A lot of people have.

Please contact Customer Care. They can login to your system: https://helpx.adobe.com/contact.html

[Test Screen Name]

Way too early.

[Srishti Bali · Accepted solution]

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti

[defaultiym28gbgt2cw]

Hello Ms Srishti Bali

Recently upgraded from Mojave to BigSur 11.2. I installed Adobe Photoshop and Illustrator, essentials in my line of work. Photoshop is fine...so far. Illustrator crashes once it opens. Yesterday Illustrator finally opened...6 seconds...boom, crash again. Any suggestions? I am attaching the log from the console. Best regards, Tomas