Illustrator refuses to start on Mac Big Sur OS

New Here ,
Nov 17, 2020

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I've tried to startup Illustrator after updating my Mac to latest OS 11.01 Big Sur. Illustrator simply hangs during startup.

 

Has anyone else come across this problem?

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1 Correct Answer

Adobe Employee , Jan 06, 2021
Srishti Bali Adobe Employee , Jan 06, 2021
Hi there,   Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes.    Feel free to let us know if you still need assistance. We'd be happy to help.   Regards, Srishti

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Adobe Community Professional ,
Nov 17, 2020

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A lot of people have.

Please contact Customer Care. They can login to your system: https://helpx.adobe.com/contact.html

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Most Valuable Participant ,
Nov 17, 2020

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Way too early.

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Adobe Employee ,
Jan 06, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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New Here ,
Feb 14, 2021

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Hello Ms Srishti Bali

Recently upgraded from Mojave to BigSur 11.2. I installed Adobe Photoshop and Illustrator, essentials in my line of work. Photoshop is fine...so far. Illustrator crashes once it opens. Yesterday Illustrator finally opened...6 seconds...boom, crash again. Any suggestions? I am attaching the log from the console. Best regards, Tomas

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