Illustrator showing blank window in macOS

New Here ,
Mar 02, 2021 Mar 02, 2021

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Screen Shot 2021-03-02 at 9.41.06 AM.png

Hello everyone! im currently trying to use illustrator and this happened. it doesnt show the main screen where you create new documents or see any of your previous documents and ive already tried clicking up in the top where it says file>new and that wont work either. ive also uninstalled the app and installed it again and that did not work either. can someone please help me.

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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What happens if you go to Window -> Workspaces -> and then reset the one you use? or choose another one?

 

Also you might try out this: https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/m-p/10621126

 

good luck.

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to suggestions given by Joely, please try troubleshooting steps given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

 

Regards,

Ashutosh

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