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Illustrator showing "The operation cannot complete because of an unknown error [!now]" error

New Here ,
May 10, 2018

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the operation cannot complete because of an unknown error [!now]

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Illustrator showing "The operation cannot complete because of an unknown error [!now]" error

New Here ,
May 10, 2018

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the operation cannot complete because of an unknown error [!now]

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May 10, 2018 2
Adobe Community Professional ,
May 10, 2018

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You might want to tell us some details, because otherwise we can't solve either.

Which version?

Which system?

Any third party plugins?

A printer?

Any additional input hardware?

All fonts OK?

When was your last computer restart?

What exactly are you doing step by step when this happens?

Did the same ever work correctly?

Does that only happen on specific files?

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May 10, 2018 1
Community Beginner ,
Jan 07, 2019

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I've got the same error. Very annoying.

Which version? - Latest, 2019 - 23.0.1

Which system? - Windows 10

Any third party plugins? - No

A printer? - Not on

Any additional input hardware? - Touchscreen laptop, default mouse

All fonts OK? - Think so

When was your last computer restart? - Just now

What exactly are you doing step by step when this happens? - Try saving artboard as PNG 300dpi

Did the same ever work correctly? - Yes

Does that only happen on specific files? - No

Hope to hear soon, need it now!

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Jan 07, 2019 0
Adobe Community Professional ,
Jan 07, 2019

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What are the dimensions of the Art Board?

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Jan 07, 2019 0
Community Beginner ,
Jan 08, 2019

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Quite big actually, 5500x5500px.

But this was not a problem before.

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Jan 08, 2019 1
Adobe Community Professional ,
Jan 08, 2019

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Try lowering the ppi to 144 and see if it works.

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Jan 08, 2019 0
Community Beginner ,
May 15, 2019

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That doesn't help. I need to export a file as a 300 dpi PNG and what I have to do is open up Photoshop, import the graphic then save it as a PNG from there.

Latest CC 2019 software

iMac running 10.14.4 (latest version at this date)

No plugins

No printer

No additional input devices

No fonts in the file

I shut down every day and restart only when I am working

The artwork is a traced graphic and an outlined font that both have gradients in them, but not complex gradients

Happens with any file this size - 7632 x 6480 - even if the graphic is just a square with a solid fill

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May 15, 2019 1
Adobe Community Professional ,
May 15, 2019

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CharlesKCousins  schrieb


Happens with any file this size - 7632 x 6480 - even if the graphic is just a square with a solid fill

So you want the output file to be this pixel dimension? Because then you would need to export at 72 ppi.

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May 15, 2019 0
Explorer ,
Oct 14, 2020

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"Solution for Adobe Illustrator. Regarding the problem...

"The operation cannot complete because of an unknown error. (Cant)"

The problem is caused by some files in the directories.

"c: \ Program Files \ Common Files \ Adobe \ UXP \"

In Windows 10 (X64)

Rename to "c: \ Program Files \ Common Files \ Adobe \ 00UXP \"

(In this way they are not erased and you can return to them, for if other programs fail)

It contains the routines for the start screen and new documents of the different Abobe programs.

https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

luck!!! 😉 :)"

 

Changing UXP to 00UXP worked like a charm!! This actually works for me!!!

 

For more information, Follow this link: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36301807-the-operation-...

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Oct 14, 2020 0
Explorer ,
Oct 14, 2020

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"Solution for Adobe Illustrator. Regarding the problem...

"The operation cannot complete because of an unknown error. (Cant)"

The problem is caused by some files in the directories.

"c: \ Program Files \ Common Files \ Adobe \ UXP \"

In Windows 10 (X64)

Rename to "c: \ Program Files \ Common Files \ Adobe \ 00UXP \"

(In this way they are not erased and you can return to them, for if other programs fail)

It contains the routines for the start screen and new documents of the different Abobe programs.

https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

luck!!! 😉 :)"
Changing UXP to 00UXP worked like a charm!! This actually works for me!!!


For more information, Follow this link: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36301807-the-operation-...

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Oct 14, 2020 0