Illustrator Splash Screen Not Responding, Causing Illustrator to Crash At Launch

[Luce5E77]

Hi, all. Has anyone ever faced this problem where Illustrator's splash screen is unresponsive? The splash screen status would be stuck at "initialising" and blacks out after a while. I checked my task manager and saw Adobe's crash report program was active, so I guess it crashed but I don't know why bcoz even Adobe's own diagnostic tool would go into the "not responding" state when it was triggered. I think I tried almost all the solutions I could find on the forums, including renaming the preference file in C:/, renaming the media core file, uninstalling and reinstalling, updating to a newer version of AI and rolling back to older versions. None of them worked. Not sure if it was a foreshadowing, but Adobe would always crash when closing some weeks prior to this current problem. Not sure if this an issue with AI's software or my laptop system. Any ideas?

[Mylenium]

Sorry, but that's not in any way useful if you don't provide any actual system info and crash details from the Event Viewer or the Adobe logs.

Mylenium

[Luce5E77]

I see. Where are the log files usually stored? I'm seeing a lot of log files when I search the Adobe folder in File Explore, but I'm not entirely sure which to pick.

[Monika Gause]

To show log files on the forum, please attach them or post them on pastebin.

Don't paste them into a post.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. I'd request you to try the suggestions given on this community post & let us know if they help.

If you've already tried all these, I'd recommend connecting with Adobe technical support team(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...). Please click on the chat icon at the bottom of the page to begin the conversation. Team here will be able to perform remote troubleshooting on a live session & assist you accordingly.

Regards,

Ashutosh

[RAYKWAY]

i have this EXACT issue and have been trying to obtain a tech who can help me for over 5 days now, Its EXTREMELY frustrating. Were you able to fix this?