Illustrator Splash Screen Not Responding, Causing Illustrator to Crash At Launch

Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Hi, all. Has anyone ever faced this problem where Illustrator's splash screen is unresponsive? The splash screen status would be stuck at "initialising" and blacks out after a while. I checked my task manager and saw Adobe's crash report program was active, so I guess it crashed but I don't know why bcoz even Adobe's own diagnostic tool would go into the "not responding" state when it was triggered. I think I tried almost all the solutions I could find on the forums, including renaming the preference file in C:/, renaming the media core file, uninstalling and reinstalling, updating to a newer version of AI and rolling back to older versions. None of them worked. Not sure if it was a foreshadowing, but Adobe would always crash when closing some weeks prior to this current problem. Not sure if this an issue with AI's software or my laptop system. Any ideas?

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Bug, Draw and design, Tools

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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Sorry, but that's not in any way useful if you don't provide any actual system info and crash details from the Event Viewer or the Adobe logs.

 

Mylenium

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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I see. Where are the log files usually stored? I'm seeing a lot of log files when I search the Adobe folder in File Explore, but I'm not entirely sure which to pick.

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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To show log files on the forum, please attach them or post them on pastebin.

Don't paste them into a post.

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Adobe Employee ,
Apr 25, 2021 Apr 25, 2021

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Hi there,

 

Sorry to hear about your experience. I'd request you to try the suggestions given on this community post & let us know if they help.

If you've already tried all these, I'd recommend connecting with Adobe technical support team(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...). Please click on the chat icon at the bottom of the page to begin the conversation. Team here will be able to perform remote troubleshooting on a live session & assist you accordingly.

 

Regards,

Ashutosh

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