Illustrator started crashing a bunch

New Here ,
Apr 22, 2021 Apr 22, 2021

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Hey Adobe,

 

I cannot find a way to email adobe directly so I am posting here.  Illustrator started crashing a ton for me on the past update, how does one go about fixing this?  I uninstalled and re installed it so far, still keeps crashing a ton.

 

Simon

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Adobe Community Professional ,
Apr 22, 2021 Apr 22, 2021

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You probably might need to run the Cleaner tool between uninstall and reinstall. Did you already reset the preferences?

 

To contact customer Care, please use https://helpx.adobe.com/contact.html

You need to be logged into your account and at the bottom right there is the chat.

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Adobe Employee ,
May 01, 2021 May 01, 2021

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Hi there,

 

Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to latest version.

 

If it still shows the same behavior, please try the suggestions shared on this page ( https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.

 

Regards,

Srishti

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