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Illustrator unable to detect GPU on Surface Book 3

New Here ,
Jun 05, 2020

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Just upgraded from my surface book 2 with performance base to a new Surface Book 3 with the high end Quadro-3000 GPU and Illustrator does not default to it.    Photoshop and Lightroom however do.  

 

Looking to see why Illustrator does not pick up the Quadro GPU

 

{Renamed by MOD}

Hi there,

 

Sorry for the delayed response. Looks like this GPU is not compatible with Illustrator. Please take a look at the list of supported graphic cards here (https://helpx.adobe.com/in/illustrator/system-requirements.html#main-pars_minitoc).

 

Apologies once again. Please feel free to reach out to us if you have any further questions with the app. We'd love to help.

 

Regards,

Srishti

 

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Illustrator unable to detect GPU on Surface Book 3

New Here ,
Jun 05, 2020

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Just upgraded from my surface book 2 with performance base to a new Surface Book 3 with the high end Quadro-3000 GPU and Illustrator does not default to it.    Photoshop and Lightroom however do.  

 

Looking to see why Illustrator does not pick up the Quadro GPU

 

{Renamed by MOD}

Hi there,

 

Sorry for the delayed response. Looks like this GPU is not compatible with Illustrator. Please take a look at the list of supported graphic cards here (https://helpx.adobe.com/in/illustrator/system-requirements.html#main-pars_minitoc).

 

Apologies once again. Please feel free to reach out to us if you have any further questions with the app. We'd love to help.

 

Regards,

Srishti

 

Topics

Performance

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207

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Adobe Employee ,
Jun 26, 2020

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Hi there,

 

Sorry for the delayed response. Looks like this GPU is not compatible with Illustrator. Please take a look at the list of supported graphic cards here (https://helpx.adobe.com/in/illustrator/system-requirements.html#main-pars_minitoc).

 

Apologies once again. Please feel free to reach out to us if you have any further questions with the app. We'd love to help.

 

Regards,

Srishti

 

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New Here ,
Jul 06, 2020

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Well your not correct.    Also a list of support GPU's does no good for a laptop.   Just shows you did not understand the issue.


Nvidia released and updated driver for the Surface Book 3 and the problem corrected itself.   So the issue was a driver issue not a GPU is not compatible with Illustrator as you claimed.

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