Illustrator unable to launch due to missing .ddl file/ corrupted Visual C++ redistributable package

Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Hi,

Up until an hour ago, Illustrator was working fine. Now when I go to launch I get a System Error message:

 

Illustrator System Error.PNG

I have re-installed it several times, including the two previous versions, but no luck. I don't think it's a compatibility issue as all has been well up until this point.

 

Any help would be most appreciated.

 

Specs below.

 

I am running the latest version of Illustrator - v 25.3.1 

 

Edition Windows 10 Home
Version 20H2
Installed on ‎10/‎23/‎2020
OS build 19042.1110
Serial number MP1EUU03
Experience Windows Feature Experience Pack 120.2212.3530.0

 

Lenovo Yoga 730-15IKB

Device name Laptop
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 2.00 GHz
Installed RAM 8.00 GB (7.82 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

 

 

 

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Hi there,

 

Sorry for the delayed response. This usually happens due to a missing ".ddl" file or corrupted Visual C++ redistributable package. So, I would suggest you to try these steps:
Go to Control Panel > Programs > Programs and Features.
Right-click Microsoft Visual C++ Redistributable (2012-2017) and choose Repair.

If this doesn't resolve the issue, I would suggest you to reinstall them from this page (https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433...) and see if that helps to resolve the issue.

Let us know how it goes. We will be looking forward to your response.

Thanks & Regards,
Anshul Saini

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