Copy link to clipboard
Copied
Hi there,
Sorry to hear about your experience. You mat try starting the troubleshooting with resetting the preferences. Please follow instructions given below:
Copy link to clipboard
Copied
Did you turn off virus protection before installing?
Copy link to clipboard
Copied
Yes.
This is the only app that wont open. I have premiere pro, photoshop, after effects, media encoder, lightroom all installed and running just fine in this machine.
Illustrator opens and runs just fine on all of my other mac devices.
Copy link to clipboard
Copied
Hi there,
Sorry to hear about your experience. You mat try starting the troubleshooting with resetting the preferences. Please follow instructions given below:
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
You may also try logging into the root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html
Let us know if it helps.
Regards,
Ashutosh
Copy link to clipboard
Copied
I know some have ai crashing when opening but does anybody have it crash roughly every 90 min.s? I fill out the crash report with "opening file", "saving file", "moving text", "typing", "choosing the move tool", etc. ???
Copy link to clipboard
Copied
Crashes when opening files are most of the time related to printers, more precisely missing printers. Is a printer connected, set up as the default printer and turned on?
As for the type crashes: do you use font management and is it compatible with your version of Illustrator? Are all fonts checked and OK?
Copy link to clipboard
Copied
Hi All,
Thanks for reaching out. I hope your issue is resolved by now. We'd appreciate if you can mark the most appropriate response correct. If you used any other method, we'd request sharing the solution with us. It'll help other users with similar concern.
If you still have issue, please share the information asked in earlier responses.
Looking forward to your response.
Regards,
Ashutosh
Copy link to clipboard
Copied
Hi there,
Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.
If that doesn't help, try steps shared in this help article and share your observations with us.
Regards,
Srishti