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Illustrator v24.1.3 crashing while launching on macOS Catalina 10.15.5

New Here ,
Jun 09, 2020

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Trying to install Illustrator on my Mac Pro and when it is opening, it gets to plug ins and fails.

There are no plug ins in the folder, so I cannot delete anything as mentioned in last posts.

 

Crash report attached.  

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. You mat try starting the troubleshooting with resetting the preferences. Please follow instructions given below:

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

You may also try logging into the root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 

Let us know if it helps.

 

Regards,

Ashutosh

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Illustrator v24.1.3 crashing while launching on macOS Catalina 10.15.5

New Here ,
Jun 09, 2020

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Trying to install Illustrator on my Mac Pro and when it is opening, it gets to plug ins and fails.

There are no plug ins in the folder, so I cannot delete anything as mentioned in last posts.

 

Crash report attached.  

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. You mat try starting the troubleshooting with resetting the preferences. Please follow instructions given below:

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

You may also try logging into the root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 

Let us know if it helps.

 

Regards,

Ashutosh

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Jun 09, 2020 0
Adobe Community Professional ,
Jun 10, 2020

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Did you turn off virus protection before installing?

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Jun 10, 2020 0
New Here ,
Jun 10, 2020

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Yes.

 

This is the only app that wont open.  I have premiere pro, photoshop, after effects, media encoder, lightroom all installed and running just fine in this machine.

 

Illustrator opens and runs just fine on all of my other mac devices.

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Jun 10, 2020 0
Adobe Employee ,
Jun 10, 2020

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Hi there,

 

Sorry to hear about your experience. You mat try starting the troubleshooting with resetting the preferences. Please follow instructions given below:

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

You may also try logging into the root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 

Let us know if it helps.

 

Regards,

Ashutosh

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Jun 10, 2020 0
New Here ,
Jun 24, 2020

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I know some have ai crashing when opening but does anybody have it crash roughly every 90 min.s? I fill out the crash report with "opening file", "saving file", "moving text", "typing", "choosing the move tool", etc. ???

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Jun 24, 2020 1
Adobe Community Professional ,
Jun 25, 2020

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Crashes when opening files are most of the time related to printers, more precisely missing printers. Is a printer connected, set up as the default printer and turned on?

 

As for the type crashes: do you use font management and is it compatible with your version of Illustrator? Are all fonts checked and OK?

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Jun 25, 2020 1
Adobe Employee ,
Jun 29, 2020

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Hi All,

 

Thanks for reaching out. I hope your issue is resolved by now. We'd appreciate if you can mark the most appropriate response correct. If you used any other method, we'd request sharing the solution with us. It'll help other users with similar concern.

If you still have issue, please share the information asked in earlier responses.

Looking forward to your response.


Regards,

Ashutosh

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Jun 29, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Sep 07, 2020 0