Illustrator won't launch on M1 Mac

New Here ,
Feb 08, 2021 Feb 08, 2021

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I have tried reinstalling Illustrator several times (including preferences), it just won't launch. Photoshop too. I get two Illustrator icons in my Dock, and both of them are unresponsive.

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Adobe Employee , Feb 09, 2021 Feb 09, 2021
Hi there, Sorry to hear about your experience. I see you have issues with multiple apps on your machine. You may try using Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Illustrator & Photoshop completely & reinstall once done. Let us know how it goes. Regards, Ashutosh

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Community Beginner ,
Feb 08, 2021 Feb 08, 2021

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Same thing's happening to me with PS and AI. Tried uninstalling, restaring computer, et cetera.

AE works fine. Also on an M1 Macbook Pro 13". Even Photoshop Beta won't launch.

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hi there,

 

Sorry to hear about your experience. I see you have issues with multiple apps on your machine. You may try using Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Illustrator & Photoshop completely & reinstall once done.

Let us know how it goes.

 

Regards,

Ashutosh

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