Illustrator won't launch on M1 Mac

[#1]

I have tried reinstalling Illustrator several times (including preferences), it just won't launch. Photoshop too. I get two Illustrator icons in my Dock, and both of them are unresponsive.

[#2]

Same thing's happening to me with PS and AI. Tried uninstalling, restaring computer, et cetera.

AE works fine. Also on an M1 Macbook Pro 13". Even Photoshop Beta won't launch.

[#3 · Accepted solution]

Hi there,

Sorry to hear about your experience. I see you have issues with multiple apps on your machine. You may try using Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Illustrator & Photoshop completely & reinstall once done.

Let us know how it goes.

Regards,

Ashutosh