I've been having some issues with Ai the last couple of days. The program opens fine, but when I try to create a new document or open an existing file (local and via cloud), the program freezes up - rainbow wheel of death. I have to force quit out.
I've tried uninstalling, reinstalling, older versions, etc. - still no luck.
Is a printer connected, set up as the default printer and turned on?
When Illustrator opens a file (creating a new one also opens one in the background), it looks for a printer. If it can't find one, it acts funky. Can you double check the printer? And then check again? Maybe update the printer driver, reset the default printer?
Hey Monika, thank you for the suggestion. I'll take a look - thank you!
Unfortunately, that didn't work. Still just getting the rainbow wheel of death when I try to open any Illustrator file. Printer drivers updated, set as default, is on and ready.
Hmmm. Now it's getting complicated.
Do you have any third party plugins installed?
Are all the fonts OK? You can check them using Fontbook.
Are you using a Font manager and is it compatible with Illustrator?
Since this started only recently: do you remember what you did on the computer before it got stuck? Installed anything?
Also: I assume you have rebooted the computer already?
I removed all plugins, after uninstalling the 2nd time - I also deleted all saved preferences. I did check my fonts, all good there. I generally use Adobe Fonts, so I'm not actually downloading or adding any fonts to Font Book.
The last time I used Ai was on 4/19 - seemed like it was something that happened quick. I tried older versions of Ai, checked updates that were ran on my iMac, but nothing.
I ended up contacting Adobe Support and they checked it out via remote support. After about 3-4 hours of them troubleshooting, turns out my user on my iMac is corrupted. I created a new user and everything is working fine.
Again, thanks for responding and providing some suggestions - much appreciated!
So glad you could get it solved.
User account corruption is certainly one of the worst things that could happen.