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Illustrator won't open files or new document

New Here ,
Apr 09, 2018

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Hi Guys, yesterday I opened illustrator to start work and I couldn't open a file I was working on the day before, nor can I create a new document.
I haven't changed anything or done anything different.
If I reinstall an older version everything works fine, its just the latest version that I am having the issue with. The rest of the CC collection is working fine.

I can open other file formats in illustrator such as tif, jpeg but if I try and open ai. or PDF files it comes up with the error warning.

Running latest CC on 2017 iMacScreen Shot 2018-03-29 at 08.51.31.jpg

Adobe Community Professional
Correct answer by Bill_Silbert | Adobe Community Professional

Try trashing your Illustrator preferences.

To do so:

With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Illustrator won't open files or new document

New Here ,
Apr 09, 2018

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Hi Guys, yesterday I opened illustrator to start work and I couldn't open a file I was working on the day before, nor can I create a new document.
I haven't changed anything or done anything different.
If I reinstall an older version everything works fine, its just the latest version that I am having the issue with. The rest of the CC collection is working fine.

I can open other file formats in illustrator such as tif, jpeg but if I try and open ai. or PDF files it comes up with the error warning.

Running latest CC on 2017 iMacScreen Shot 2018-03-29 at 08.51.31.jpg

Adobe Community Professional
Correct answer by Bill_Silbert | Adobe Community Professional

Try trashing your Illustrator preferences.

To do so:

With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Adobe Community Professional ,
Apr 09, 2018

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Try trashing your Illustrator preferences.

To do so:

With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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New Here ,
Apr 11, 2018

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Sorry for the late reply, I had so much work to get through I didn't have time to update and try this fix.

it worked perfectly and I can now open all file formats within illustrator.

Thank you for the input.

David

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Adobe Community Professional ,
Apr 09, 2018

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Which system?

Is a pinter connected and turned on?

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New Here ,
Jun 14, 2020

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Do you know how  to do this on windows 10?

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