Illustrator won’t open on Mac

New Here ,
Nov 07, 2020 Nov 07, 2020

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Hello all,

My illustrator just won't open at my macbook. When I click my ai files it simply does nothing. I tried to delete illustrator and download it again, but that didn't help either. Please help me!

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How to, Import and export, Performance

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correct answers 1 Correct Answer

Adobe Employee , Dec 06, 2020 Dec 06, 2020
Hi there,   Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.    Feel free to let us know if you still need assistance, we'd be happy to help.   Regards, Srishti

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Adobe Employee ,
Dec 06, 2020 Dec 06, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us. 

 

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

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