• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator won't open properly and glitches

New Here ,
Jan 29, 2021 Jan 29, 2021

Copy link to clipboard

Copied

Aaliyah5E3B_0-1611945000543.png

As the title says, the picture above is what Illustrator does everytime when I try to open a new or saved file, I am using Windows 10. I have no clue what to do or how to fix it, I've already tried reinstalling, resetting prefences, trying an older version (it does the same thing), and simply restarting my computer. 

This is super frustrating because I've had other adobe apps work perfectly fine on my computer before 😞 !!

TOPICS
Performance

Views

86

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
LEGEND ,
Jan 29, 2021 Jan 29, 2021

Copy link to clipboard

Copied

LATEST

Hi Aaliyah,

 

Sorry to hear about your experience. Please make sure Windows 10, GPU driver & Adobe Illustrator are updated to the latest versions.

You may also try disabling the GPU Performance under Preferences > Performance and see if it helps.

Let us know how it goes.

 

Regards,

Ashutosh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines