Illustrator won't open...

[michaelh11902640]

Not sure what to do now. I talked with support and ran the Creative Cloud cleaner, reinstalled everything, it opened once, now I'm back to it not opening.

I rolled back to the previous version yesterday, then updated, and it was working fine. Today I installed two previous versions, but neither of those worked either, even after updating. That's when I talked to support. My new machine at work is less than 2 months old, has plenty of RAM and hard drive space.

[Ashutosh_Mishra · Accepted solution]

Hi Michael,

Sorry to hear about your experience. Would you mind sharing version of the OS?

I'd also suggest creating a new user account on your computer(Windows or macOS) and try working on the app. Let us know how it goes.

Looking forward to your response.

Regards,

Ashutosh

[michaelh11902640]

Windows 10 Pro. I'll let you know how the new user account goes. Thanks.

[biancaleebel]

I am experiencing the same problem. Illustrator isn't working. every time i try open it, I have recently updated to big sur ios, also recently updated to illustartor 2021 and ever since illustrator doesnt run. all other programs do.

[Monika Gause]

Please contact Customer Care.

They can login toyour system to cjeck it out.

https://helpx.adobe.com/contact.html