illustrator won't open

New Here ,
Dec 26, 2020 Dec 26, 2020

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Hi I just downloaded the illustrator 2021 today and it isn't opening. It starts to load and shuts back down. I tried reinstalling it, and even tried reinstalling the creative cloud. Other apps open but illustrator doesn't. How do I fix this? Oh and I've tried downloading previous versions as well but still no luck 😞

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Activation billing and install, Bug, Performance

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Adobe Community Professional ,
Dec 26, 2020 Dec 26, 2020

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New Here ,
Dec 26, 2020 Dec 26, 2020

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None of those seem to work 😞

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Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS & Illustrator?

Please try steps suggested on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps.

 

Regards,

Ashutosh

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