Illustrator won't open

New Here ,
Nov 10, 2020 Nov 10, 2020

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Illustrator won't open for me. I get to the main screen but once I try to open a file or start a new document it shuts down. Doesn't provide a crash report. Doesn't provide any additional details or way of reporting the issue. How do I fix this? I've tried multiple versions of the program and each one crashes.

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Bug, Performance

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correct answers 1 Correct Answer

Adobe Employee , Jan 03, 2021 Jan 03, 2021
Hi there,   Apologies for the delayed response. I hope you all have the app working. If not, please try updating your app to the latest version. You may also try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981). Hope it helps.   Regards, Ashutosh

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New Here ,
Nov 10, 2020 Nov 10, 2020

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Same here Illustrator 2021 crashes on launch, I don't have the fonts installed mentioned in the workaround

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New Here ,
Nov 10, 2020 Nov 10, 2020

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same here. following for help.


I even tried uninstalling and re-installing and no avail.

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Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

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Hi there,

 

Apologies for the delayed response. I hope you all have the app working. If not, please try updating your app to the latest version.

You may also try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...). Hope it helps.

 

Regards,

Ashutosh

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