illustrator won't open

New Here ,
Mar 31, 2021 Mar 31, 2021

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Illustrator won't open any files. It begins to open and then the dialogue box about recovered files pops up. I click ok and it just spins. Nothing opens.

I use illustrator every day, including this morning. This has never happened before. Help? I tried restarting my computer but nothing.

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Bug, Performance

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Did you try to reinstall Ai or reset Preferences.

 

How do I reset my preferences?
  1. Windows users: Press and hold Alt+Control+Shift as you start Illustrator.

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