Olá, não estou conseguindo abrir o Photoshop, a mensagem diz que o aplicativo não pode ser inicializado corretamente, código do erro 0000022.
Alguém saberia me ajudar?
Desde já, obrigada!
[Mod: Move to the appropriate forum, changing title]
Please give us more informations including the following :
Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Screenshots of the problem and/or error messages
Computer hardware, such as CPU; GPU; the amount of RAM; etc
Adobe product and version number 184.108.40.2067. Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GH. RAM 16,0 GB. Sistema operacional de 64 bits.
Photoshop não, eu escrevi errado, na verdade o problema está com o Illustrator. Por favor desconsiderar Photoshop na minha pergunta e considerar Illustrator. Adicionando mais uma informação, para tentar corrigir o problema eu já desinstalei e instalei o programa 2 vezes, mas mesmo assim o problema persiste.
Do you start the program as an Administrator or an user with Admin rights?
Is your system up-to-date?
Which verson of Windows do you use?
Illustrator 5.5 is very old and it isn't really compatible with the latest version of operating systems.
You can also try to run Illustrator in the Windows compatibility mode (for ex. in Windows 7 mode)
Sim, eu executei como administrador.
Eu baixei a versão do Illustrator que a Adobe me proporcionou...
Uso o Windows 10.
Which exact Illustrator version do you use? Do you has CC subscription?
Which Windows 10 version, ex Windows 10 xx Build nnnn (like windows 10 Pro Build 21H1)
Which exact Illustrator version do you use? 25.3.1.
Do you has CC subscription? Sim.
Edição Windows 10 Home Single Language
Do you has CC subscription? NO.
>> Which exact Illustrator version do you use? 25.3.1.
>> Do you has CC subscription? NO.
I'm a little confused about your answers. For a permanent using of the version of Illustrator that you have install a CC subscription is needed. It can be downloaded only from the Creative Cloud Desktop client. Without a valid subscription it can be used as a trial for only 7 days.
If you have buyed a perpetual license of Illustrator and have serial number you must install the software from the CD od DVD that was in your package. Or you'll take a look into your Adobe account if you have buyed the license over Adobe directly.
Sim, eu tenho o CC subscription?
O que devo fazer para o illustrator funcionar?
I suggest a complete and clean reinstallation.
Please follow the steps below:
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
Sorry to hear about this trouble. In addition to the suggestions given above by Axel. I would also suggest to try the steps shared on this help article ( https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html ) and let us know how it goes.
Thanks & Regards,
Olá, o illustrator ainda não funciona, preciso de uma solução para a mensagem de erro abaixo.
I can understand your frustration. The system generates this error message when there is a third-party antivirus software interference or incorrect file permission/access rights, or corrupted system files. I suggest you visit this third-party website (https://www.partitionwizard.com/partitionmagic/error-0xc0000022.html) and try the troubleshooting steps mentioned there and let us know how it goes.
If you need any further help, do let us know. We'd be happy to help.
Thanks & Regards,
Olá, obrigado por seu suporte, eu segui todos os passos do link que você me enviou mas mesmo assim não funcionou.