Illustrator won't start - error 0xc0000022

New Here ,
Jun 08, 2021 Jun 08, 2021

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Olá, não estou conseguindo abrir o Photoshop, a mensagem diz que o aplicativo não pode ser inicializado corretamente, código do erro 0000022.

Alguém saberia me ajudar?

Desde já, obrigada!

 

[Mod: Move to the appropriate forum, changing title]

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Problem or error, Windows

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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Please give us more informations including the following : 

Adobe product and version number 

Operating system and version number 

The full text of any error message (s) 

What you were doing when the problem occurred 

Screenshots of the problem and/or error messages 

Computer hardware, such as CPU; GPU; the amount of RAM; etc 

 

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Adobe product and version number 5.5.0.617. Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GH. RAM 16,0 GB. Sistema operacional de 64 bits.Erro illustrator.png

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Photoshop não, eu escrevi errado, na verdade o problema está com o Illustrator. Por favor desconsiderar Photoshop na minha pergunta e considerar Illustrator. Adicionando mais uma informação, para tentar corrigir o problema eu já desinstalei e instalei o programa 2 vezes, mas mesmo assim o problema persiste.

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Do you start the program as an Administrator or an user with Admin rights?

Is your system up-to-date?

Which verson of Windows do you use?

Illustrator 5.5 is very old and it isn't really compatible with the latest version of operating systems.

 

You can also try to run Illustrator in the Windows compatibility mode (for ex. in Windows 7 mode)

https://www.computerhope.com/issues/ch001894.htm

 

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Sim, eu executei como administrador.

Eu baixei a versão do Illustrator que a Adobe me proporcionou...

Uso o Windows 10.

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Which exact Illustrator version do you use? Do you has  CC subscription?

Which Windows 10 version, ex Windows 10 xx Build nnnn  (like windows 10 Pro Build 21H1)

 

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Which exact Illustrator version do you use? 25.3.1.

Do you has  CC subscription? Sim.

Edição Windows 10 Home Single Language
Versão 20H2

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Do you has  CC subscription? NO.

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Adobe Community Professional ,
Jul 15, 2021 Jul 15, 2021

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>> Which exact Illustrator version do you use? 25.3.1.

and

>> Do you has  CC subscription? NO.

 

I'm a little confused about your answers. For a permanent using of the version of Illustrator that you have install a CC subscription is needed. It can be downloaded only from the Creative Cloud Desktop client. Without a valid subscription it can be used as a trial for only 7 days.

 

If you have buyed a perpetual license of Illustrator and have serial number you must install the software from the CD od DVD that was in your package. Or you'll take a look into your Adobe account if you have buyed the license over Adobe directly.

 

 

 

 

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New Here ,
Jul 16, 2021 Jul 16, 2021

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Sim, eu tenho o CC subscription? 

O que devo fazer para o illustrator funcionar?

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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LATEST

I suggest a complete and clean reinstallation. 

Please follow the steps below: 

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) 

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Adobe Employee ,
Jul 06, 2021 Jul 06, 2021

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Hi there,

 

Sorry to hear about this trouble. In addition to the suggestions given above by Axel. I would also suggest to try the steps shared on this help article ( https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html ) and let us know how it goes.

Thanks & Regards,
Anshul Saini

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Olá, o illustrator ainda não funciona, preciso de uma solução para a mensagem de erro abaixo.Erro illustrator.png

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Adobe Employee ,
Jul 15, 2021 Jul 15, 2021

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Hi there,

 

I can understand your frustration. The system generates this error message when there is a third-party antivirus software interference or incorrect file permission/access rights, or corrupted system files. I suggest you visit this third-party website (https://www.partitionwizard.com/partitionmagic/error-0xc0000022.html) and try the troubleshooting steps mentioned there and let us know how it goes.

 

If you need any further help, do let us know. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Jul 16, 2021 Jul 16, 2021

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Olá, obrigado por seu suporte, eu segui todos os passos do link que você me enviou mas mesmo assim não funcionou. 

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