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Illustrator Workspace

New Here ,
Aug 06, 2020

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Hello everyone! Who are you today? I hope that you all well.

So what happened with my illustrator: I started it the program and tried to open a new document, my workspace opens up, but the white artboard doesn't show up at the screen, and I can't even create a form/object, it simply shows nothing on my screen when I use the tool form.

 

And I got to tell, its happening the same problems with my Indesign too.

I tried to fix it, resetting my preferences, and I even tried to reinstall the software but nothing changed.

Can someone help me?

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of Illustrator & Windows?

I see that you are using a Windows machine and screenshot refers to a Graphics issue here. I'd recommend updating version of OS & GPU.

If it does not help, disable GPU Performance under Edit > Performance and see if it helps.

Looking forward to your response.

 

Regards,

Ashutosh

TOPICS
Bug, Feature request, Performance

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Illustrator Workspace

New Here ,
Aug 06, 2020

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Copied

Hello everyone! Who are you today? I hope that you all well.

So what happened with my illustrator: I started it the program and tried to open a new document, my workspace opens up, but the white artboard doesn't show up at the screen, and I can't even create a form/object, it simply shows nothing on my screen when I use the tool form.

 

And I got to tell, its happening the same problems with my Indesign too.

I tried to fix it, resetting my preferences, and I even tried to reinstall the software but nothing changed.

Can someone help me?

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of Illustrator & Windows?

I see that you are using a Windows machine and screenshot refers to a Graphics issue here. I'd recommend updating version of OS & GPU.

If it does not help, disable GPU Performance under Edit > Performance and see if it helps.

Looking forward to your response.

 

Regards,

Ashutosh

TOPICS
Bug, Feature request, Performance

Views

30

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 06, 2020 0
Adobe Employee ,
Aug 07, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of Illustrator & Windows?

I see that you are using a Windows machine and screenshot refers to a Graphics issue here. I'd recommend updating version of OS & GPU.

If it does not help, disable GPU Performance under Edit > Performance and see if it helps.

Looking forward to your response.

 

Regards,

Ashutosh

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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