ILLUSTRATOR

New Here ,
Dec 05, 2020 Dec 05, 2020

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Illustrator started running super slow. I havent used it in a it, tried to mae something yesterday and it would not work properly. I will only type part of the letters, things will not respond. Is anyone having this problem. I noticed on the creative cloud, some things are suddnly not compatable. Illustrator is one of them. Anyone know what to do? Im using a mac book pro 2017, if that has anything to do with it? 

Cheers! 

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Adobe Employee , Jan 18, 2021 Jan 18, 2021
Hi there, Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes.  Feel free to let us know if you still need assistance. We'd be happy to help. Regards, Srishti

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Adobe Employee ,
Dec 06, 2020 Dec 06, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & Illustrator? Does it happen while working on a specific file or all?

You mentioned it happens with multiple apps. Have you recently make any change in your OS?

This information would help us assist you accordingly.

 

Regards,

Ashutosh

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New Here ,
Dec 06, 2020 Dec 06, 2020

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Hi and Thank you !

I'm Running Mac OS HIgh Sierra- Version 10.13.6-- & Illustrator 24.3 It happens when I'm working on all files.

I mentioned that some apps state not conbatable? Anything that can help, I will be thankfull.

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Adobe Community Professional ,
Dec 06, 2020 Dec 06, 2020

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I am wondering it you have auto update on and perhaps an old OS?

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New Here ,
Dec 07, 2020 Dec 07, 2020

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I did the Auto update to OS HIgh Sierra- Version 10.13.6

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Adobe Employee ,
Jan 18, 2021 Jan 18, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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