IllustratorGc.jsx script error while launching Illustrator 25.3

Jun 08, 2021 Jun 08, 2021

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Updated this morning to Illustrator 25.3 - as soon as the update was done this scripting error began appearing (every 30 seconds). .. Personally went back to 25.2.3 which has solved this issue. 

 

Screen Shot 2021-06-08 at 10.01.26 AM.png

 

 

{Renamed by MOD}

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correct answers 3 Correct Answers

Adobe Employee , Jun 10, 2021 Jun 10, 2021
Hi there, Sorry to hear about your experience. Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps. Regards, Ashutosh

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Adobe Employee , Jun 14, 2021 Jun 14, 2021
Hi all, I hope the issue is resolved by now. If not, please check out this help article ( https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html ) for more details. Regards, Srishti

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Community Beginner , Jul 02, 2021 Jul 02, 2021
I think I figured it out! No amount of updating or uninstalling worked. However, in Logi Options, the box for "Create custom settings for specific applications" was enabled by default. I toggled off the button for Application Specific Settings, and the annoying notice is gone in Illustrator. 

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Oh and for me I am running MacOS Big Sur 11.4 with my Logitech MX Master 3 hardware.
I'm confident it has to do with the Logi Options since the file 'IllustratorGc.jsx' was found in
/Library/Application Support/Logitech.localized/Logitech Options.localized/Plugins/b230b36c-c624-40e3-a120-5486fdf4df0e/Content/LogiOptionsAdobe/jsx스크린샷 2021-06-10 오후 9.01.06.png

 

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Hello communicty,

 

One day I started my illustrator and suddenly i get this message every 5-10 seconds. I'ts really disturbing my woktflow. Can some please help me with this problem?

 

This is the message in english : 

"you are about to run the script from the stock "illustratorGc.jsx". Are you sure you want to do this? Select various sea information about using scripts in Illustrator and disabling this report."

if i click "Lees meer" (Read more), then i go to this page. But it can not help me solve the problem.

 

Kind regards,

 

Mandema

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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The below dialog box continues to pop up - after almost any action.

If I scale something, change typeface, move something the box appears.

I click continue and if I then attempt another action it appears.

I've tried a fresh install.

I've deleted or preferences.

I'm on the latest CC and Illustrator update.

 

Screenshot 2021-06-18 at 11.40.03.png

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Hi,

Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps. 

 

Similar issue thread

https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrato...

 

Best regards

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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This has solved the issue.

 

Thanks Charu.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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I am getting this message on some files over and over again, even after I closed them: "You are about to run the script contained in the file "IllustratorGc.jsx". Are you sure you want to do this? Or select learn more for information on using scripts in Illustrator or disabling this message". 
Once I open a file I get the message ad no mather what option I click it appears over an over again.

 

This is where the learn more button leads me:
https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/automation-scripts.ug.html

Help is very much appreciated.

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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This post seems to suggest it is to do with Logitech options. Does this help?

 

https://community.adobe.com/t5/illustrator/warning-message-about-script-running-in-quot-illustratorg...

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Thanks I removed an reinstalled Logitech Options and now it seem to work for now. 

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New Here ,
Jun 11, 2021 Jun 11, 2021

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I am experiencing an issue where I continually receive a pop up message "you are about to run the script contained in the file illustratorGx.jsx" Regardless of whether I click cancel or continue I continue to receive the message. 

I have done the following to no effect

  • Upgraded illustrator to the current version.
  • Deleted Illustrator Preferences
  • Upgraded OSX to 11.4
  • Upgraded Photoshop for good measure

Any help would be greatly appreciated.

Thanks

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi there,

 

Sorry to hear about your experience. Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps.

 

Regards,

Ashutosh

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New Here ,
Jun 29, 2021 Jun 29, 2021

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Hey Ashutosh, 

I've updated Logi Options already to no effect too. In fact, deleted and re-downloaded twice today already. Would appreciate some help. Thanks!

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Hi there,
I have no idea what this is, it keep popping up every 30 secs whether I hit cancel or continue or learn more.

I've never seen this before, so weird

Please help

 

Screen Shot 2021-06-14 at 5.05.34 pm.png

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi there,

 

Sorry to hear about your experience. Please check if you have an app installed called "Logi Options" or you have Logitech webcam. If you do, please update it to the latest version & let us know if it helps.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Hi,

Please try solution from the following link

https://community.adobe.com/t5/illustrator/updated-to-illustrator-vr-25-3-scripting-error-appears/m-...

 

And let us know if it works for you.

 

Best regards

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Thankyou!

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi all,

 

I hope the issue is resolved by now. If not, please check out this help article ( https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html ) for more details.

 

Regards,

Srishti

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Explorer ,
Jun 14, 2021 Jun 14, 2021

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Hi...I've updated to the latest Logitech app and the message it still appearing.  So have had to reinstall Illustrator 25.2.2 to hopefully stop the issue until whoever is responsible for the bug has it sorted.

Please advise as and when it's been done.  Many thanks, Daniel

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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May be worth signing up to the Logi Options+ software beta - I have just done so, and so far so good, no more messages. Out of interest are you running on an M1 Mac?

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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Explorer ,
Jun 21, 2021 Jun 21, 2021

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So it worked!!!  I signed up for Logitech Options + and once I'd loaded in and have it now running over the previous Logitech, no probs with Illustrator!

Thanks for your help.  I think it's worth sharing this with the wider community who are having the same frustrations.

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Explorer ,
Jun 15, 2021 Jun 15, 2021

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Hi there...I'm using an iMac late 2014 with Big Sur and all was OK until I updated to the latest Illustrator.  I'll check the link and see if that works.

Thanks for reaching out.  D

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Community Beginner ,
Jun 30, 2021 Jun 30, 2021

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Thank you! I've tried everything. Nothing helped. Installing the Logi Options+ beta software solved everything. So again; thank you Miles!

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New Here ,
Jun 25, 2021 Jun 25, 2021

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I also removed the standard "Logi Options" and then installed the "Logi Options+ software beta" and this has solved the problem. But was frustrating getting this message every 5 minutes.

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